FAQs

Can I cancel my order after making a purchase?

Yes, you can.
We allow order cancellations and changes within 24 hours of placing your order.

• If you request a cancellation within 24 hours, you’ll receive a full refund at no cost.

• If more than 24 hours have passed, we’re unable to cancel or modify your order, as most orders are processed and shipped within this timeframe.

Refunds are issued within 72 hours of approval.

How do I return or exchange an item?

Our Guarantee
Our return policy is valid for 14 days from the date your order is delivered.

We accept returns of all undamaged items within this 14-day period to ensure your satisfaction. If you’d like to initiate a return or exchange, simply contact us and our team will respond within 24 hours to guide you through the process.

Where do you ship from?

We primarily ship from fulfillment centers in the United Kingdom.

If an item is unavailable at your nearest location, it may ship directly from our production facilities, with delivery times remaining consistent with our shipping policy. All products are carefully packaged by our expert team to ensure they arrive safely and in perfect condition.